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Customer service of the day award: Chartbeat
Today Chartbeat had some login problems. None of our producers or editors could log in. Our Google TV that usual displays realtime stats for the newsroom was blank. And we weren’t alone at The Seattle Times, as evidenced by mass freakout on Twitter. But Chartbeat pulled through… and then some.
Storified by Lauren M. Rabaino · Tue, May 15 2012 17:57:49
First, the state of panic for publishers all over the place.
Chartbeat is down. Is it bad that I’m secretly hoping it will come back and have magically reverted to the old layout?Hanna Welch
Life loses meaning when @chartbeat goes down…Brandon Wenerd
@chartbeat you are the BEST PRODUCT we are all addictedddd!!Rap Genius
@chartbeat everyone in our company was just logged out of Chartbeat and can’t get in. Something going on, or do you not like us anymore?amandahesser
Know you guys are having issues logging in. We’re on the case & will have a fix ASAP. We’ll tweet when we’re back. cc @xequalsChartbeat
Chartbeat kept a good attitude. In fact, their Twitter feed was hilarious.
@amandahesser you didn’t get the email that we wanted to break up?
jokes. we love you lots! having log-in issues. appreciate ur patience!Chartbeat
@rapgenius data is the best kind of drug, man.
@brandonwenerd we can do an interpretive dance of how well we assume Brobible site is doing, will that help put meaning back into life?Chartbeat
@kentonjacobsen just in case this ever happens again: 20 Useful Things You Can Accomplish In 15 Minutes http://ow.ly/aVTveChartbeat
The people at Forbes had the same withdrawals that we had at The Seattle Times.
@chartbeat we’re suffering withdrawal symptoms at Forbes.Kashmir Hill
@kashhill so sorry! can we send some entertainment to distract you guys until we get a fix? a juggler? a singing telegram? a case of beers?Chartbeat
@chartbeat unicorn?Kashmir Hill
@kashhill would you settle for a dragon on a mission? http://ow.ly/aVQh7Chartbeat
@chartbeat @kashhill If you’re sending @Forbes beer for their realtime analytic withdrawals, you’d better send some to @seattletimes too!Lauren Rabaino
@laurenrabaino well, @kashhill & @forbes went with Door #2: Mythical creatures. Are you sure @seattletimes wants beer? We do magic tricks…Chartbeat
@chartbeat @kashhill @forbes @seattletimes Consensus here is definitely beer.Lauren Rabaino
Phew! The world is made right again…
Log-in issues are fixed. Sorry about that, guys. Really appreciate your patience. Huge high five to our tech team for the quick fix!Chartbeat
@hunterw check now. you should be back up. we called off the SWAT team that we dispatched to @NewYorkObserver. you good?Chartbeat
@kateyrich we just wanted to make sure you loved us. you should be back up now.
sorry about the inconvenience.Chartbeat
But it gets better…
hey @laurenrabaino u & ur team have a few pitchers waiting for u @ Brave Horse Tavern http://ow.ly/aVWkp Just say you’re w/ @seattletimesChartbeat
We know where we’re headed after work today. Thanks for the great customer service, Chartbeat!